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Help Online Store

ONLINE SUPPORT

ONLINE SUPPORT

In case of doubt and / or difficulties in the ordering process please contact us via: loja@clicclac.pt or by phone 217 169 979.

PAYMENT METHODS

PAYMENT METHODS

- PayPal, Bank Transfer, or pick up in our physical stores - C.C. Campo Pequeno and C.C. Fonte Nova in Lisbon.

- If you choose to pay via Bank Transfer, please transfer the amount to IBAN: PT50 0079 0000 3745 1524 1012 3 / SWIFT: BPNPPTPL, indicating the order number in the comments field and send an email to loja@clicclac.pt with proof of payment.

SHIPPING COSTS

SHIPPING COSTS

Shipping will be calculated automatically in the Shopping Cart.

REFUND POLICY

REFUND POLICY

The customer will have a period of 14 days to make the refund claim, when it comes to issues related to quality. Product, packaging and manuals have to come in perfect condition.

RIGHT OF CANCELLATION

RIGHT OF CANCELLATION

Our store is committed to comply with the terms of the Portuguese Decree Law, which stipulates that for distant sales contracts the consumer has a minimum period of 14 days to resolve the contract without penalty and without giving any reason.

WARRANTY

WARRANTY

All products come from the legal distributor of the brand and are guaranteed for 2 years. Their technical assistance can be made in any official point of sale, upon presentation of the guarantee.

Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de consumo:

Centro de Arbitragem de Conflitos de Consumo de Lisboa

www.centroarbitragemlisboa.pt

Mais informações em Portal do Consumidor www.consumidor.pt